Frequently Asked Questions

Reservation Guarantee:

All reservations must be guaranteed with a valid Major Credit Card and you must be 18 years of age. Your room will then be held up until 11 PM on your arrival date. Prior to 6 PM on your arrival date we validate and authorize all credit cards for guarantee. If for any reason we are unable to validate your credit card, your reservation confirmation becomes Non-Guaranteed. Your rooms are released immediately back into the resort's inventory for sale. It is the customer's responsibility to ensure they have a valid credit card on file prior to their arrival.

Sundance Ridge Cancellation Policy:

Cancellation Policy for Sundance Ridge Town Homes is as follows: More than 3 Months prior to arrival is 100% refund of your deposit, More that 2 Months but less than 3 Months prior to your arrival is a 75% refund of your deposit, More than 1 Month but less than 2 Months is 50% refund of your deposit, More than 2 weeks but less than 1 Month prior to your arrival 25% refund of your deposit. Any cancellation less than 2 weeks of your arrival or does not show up for their stay will not be issued a refund. A No Show is a guest who has not notified the resort of a late arrival and/or has not arrived by 11:00 PM on the day of expected arrival. This ensures you have properly cancelled your room(s) reservation. You must obtain a cancellation number(s) when canceling a reservation(s). The room(s) will automatically be released back into the resorts inventory once the cancellation is made.